Important Information & Store Policies

Please Check Garments at Pickup:

Please inspect your order before leaving the store.

Check Pockets at Drop-Off:

We are not responsible for any items left in clothing.

Order Pickup Time:

All orders will be ready on Due Date after 4 PM.

Please Note:

Our system uses one name and one phone number per account. When dropping off items, please make sure your order is placed under the name and phone number you want associated with your account moving forward.

Pickup & Storage Policy:

Orders should be picked up within 14 days of the ready date.

A storage fee will be applied after 14 days

Items left over 60 days may be donated or discarded

Stain Removal Disclaimer:

While we make every effort to remove stains, some may be permanent due to fabric type, age of the stain, or prior treatments. We can not guarantee 100% stain removal.

Inspection Policy:

Please inspect your garments at pickup. Report any issues immediately so we can assist you within our policy guidelines.

Re-Cleaning Policy:

Garments are eligible for a re-cleaning if:

They have not been worn

Our original tag and ticket are still attached

They are returned within 3 days of pickup

Worn garments are not eligible for a redo under any circumstances.

WE ARE NOT RESPONSIBLE FOR:

Prior Damage or Stains

Color Fade or Color Bleed

Buttons, Snaps, or Zippers

Dry-clean-only or Hand-wash-only items

Items left in pockets

Garments valued over $20

Items left over 60 days